Customer Onboarding Assistant (Stage)

Amenitiz is hiring!

About

At Amenitiz, they are a team of passionate individuals, building the future of the hospitality industry. They are developing a centralised platform to address all the digital needs of independent hoteliers and vacation rental owners. Their SaaS solution allows owners to manage all the digital aspects of their properties (Website, sales, client management…) saving them valuable amount of time and money.

Co-founded by Alexandre (Ecole Hôtelière de Lausanne), Emmanuelle (ESCE) and Frédéric (ESSEC), they have clients on 4 continents, ranging from beautiful villas in Greece to powerful brands like Pierre & Vacances.

They are looking for dynamic and ambitious people to join them on their mission !

Job Description

With great growth comes great responsibility.

One of the most challenging goals at Amenitiz is to keep our clients super happy.

You will be responsible for helping the customer onboarding team setting up and training new clients to Amenitiz, you're in the front line of the company and you will be a reflection of the level of service we give our clients.

Your missions

  • setup new clients account, importing their information from other services or working with them to create it.
  • help clients develop their website to attract and convert more guests,
  • gather clients feedbacks post-onboarding for continuous improvement,

As their trusted contact you will have a direct impact on our customer satisfaction, product adoption and customer lifetime value.

Your responsibilities

  • Proactively look for ways to optimize our current processes, and help us save time which would be better spent helping clients

Preferred Experience

Your profile

  • You are confident and love helping people,
  • you have excellent organization and coordination skills,
  • Knowledge of the hospitality industry is a plus,
  • Strong empathy skills, real desire to help customers
  • You have excellent verbal and written communication skills in French (native) and a good level in English
  • You are a problem solver and rigorous

In return of a great motivated profile, we offer

  • An amazing working environment
  • A very competitive compensation
  • Unlimited beer on Friday night
  • Full-time job upon successful completion of the internship
  • Regular team and global events
  • Great coffee, fruits, ping-pong, video games

We’re growing fast and are looking for someone to join the team ASAP. If you believe you are the one we’re looking and want to join a great entrepreneurial adventure in its early beginnings then we want to hear from you !

Recruitment Process

  1. Applicant validation, how well will you match with the job and your team is important to us at this stage, we don’t want to waste your time !
  2. On-site interview with the person who will be your manager
  3. Follow-up interview with at least one of the three founders
  4. Finally a drink with the team to ensure that you are a match !

Additional Information

  • Contract Type: Internship (Between 6 and 9 months)
  • Start Date: 01 December 2019
  • Location: Barcelona, Spain (08002)
  • Education Level: Bachelor's Degree
  • Experience: < 6 months
  • Salary: between 400€ and 600€ / month